Our company provides complex solutions and services for over 15 years in many different areas such as outsourced custumer service, 24/7 Call-Center, and direct communications. The extent of these services range from business planning, strategic implementation, determining CRM strategies and processes and lastly outsourced call centers. We have clear/ indisputable experience regarding the fields of banking, finance and the automotive industry.
In our current form we operate since 2004. We are determined to remain a quality actor on the market enriching the culture of this industry and also to promote the customer service career. MULTICOM is a member of Direct and Interacting Marketing Alliance (DIMA or DIMSZ), our manager being a Member of the Board and a chairman of its Contact Center division.
Operation of CRM systems and processes, proactive aftersales, call center, software introduction and project management, organization of traning sessions in the CEE region
Video identification, 24/7- non stop phone and e-mail customer support, Debit/Credit card customer service, Fraud monitoring, data driven communication, lead management
0/24/7 helpdesk, troubleshooting support, ticketing system, escalating/connecting to competent departments.
Multilingual webshop with all-round customer support (phone, e-mail, chat, posmails)
24/7 non-stop customer service (billing and technical support)
Consumer service, dealer hotline, distributor communication, promotions, E-cigarette communication
24/7 remote monitoring and elevator technical support,alarming patrolling units, monitoring devices
Promotion, hotline, marketing/sales, incentives, thematic informative webpages, SMS information