About

Our company provides complex solutions and services for over 15 years in many different areas such as outsourced custumer service, 24/7 Call-Center, and direct communications. The extent of these services range from business planning, strategic implementation, determining CRM strategies and processes and lastly outsourced call centers. We have clear/ indisputable experience regarding the fields of banking, finance and the automotive industry.

In our current form we operate since 2004. We are determined to remain a quality actor on the market enriching the culture of this industry and also to promote the customer service career. MULTICOM is a member of Direct and Interacting Marketing Alliance (DIMA or DIMSZ), our manager being a Member of the Board and a chairman of its Contact Center division.

about

Services

CONTACT CENTER
  • 24/7 customer service in multiple languages
  • Outgoing phonecalls
  • Video authentication/identification
  • Helpdesk/support
  • Fulfilling and setting SLA/KPI
  • Omni channel platform (tel, e-mail, chat, sms, web)
Communications agency
  • Strategic planning
  • Promotions, giveways/contests/raffles
  • DM, eDM campaigns
  • Creative planning
  • Social media duties/ public relations (PR)
  • Online marketing
CRM agency
  • Full CRM strategy planning and implementation
  • Marketing automatization
  • Customer retention and loyalty programs
  • Customer journey
Automotive division

Operation of CRM systems and processes, proactive aftersales, call center, software introduction and project management, organization of traning sessions in the CEE region

Bank / finance division

Video identification, 24/7- non stop phone and e-mail customer support, Debit/Credit card customer service, Fraud monitoring, data driven communication, lead management

IT

0/24/7 helpdesk, troubleshooting support, ticketing system, escalating/connecting to competent departments.

Webshop

Multilingual webshop with all-round customer support (phone, e-mail, chat, posmails)

Public utilities

24/7 non-stop customer service (billing and technical support)

Tobacco industry

Consumer service, dealer hotline, distributor communication, promotions, E-cigarette communication

Safety engineering area

24/7 remote monitoring and elevator technical support,alarming patrolling units, monitoring devices

Pharmaceuticaly industry, healthcare

Promotion, hotline, marketing/sales, incentives, thematic informative webpages, SMS information

Our clients

Clients
Project
Client contact
Minutes spent in-line

Our team

Kovácsházy Dénes

CEO

Rosta Attila

Bussiness Development Manager

Csiki Adrienn

Manager Assistant

Gerosz Nikoletta

Account Manager

Bozsik Bendegúz

Team Leader

Molnár Bence

Team Leader

Contact

Contact as
MULTICOM Contact Kft. - Budapest
1121 Budapest, Zsigmondy Vilmos u. 8/b.
+36 (1) 310-7145
Contact as - Get offer
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