Our company provides complex solutions and services for over 15 years in many different areas such as outsourced custumer service, 24/7 Call-Center, and direct communications. The extent of these services range from business planning, strategic implementation, determining CRM strategies and processes and lastly outsourced call centers. We have clear/ indisputable experience regarding the fields of banking, finance and the automotive industry.

In our current form we operate since 2004. We are determined to remain a quality actor on the market enriching the culture of this industry and also to promote the customer service career. MULTICOM is a member of Direct and Interacting Marketing Alliance (DIMA or DIMSZ), our manager being a Member of the Board and a chairman of its Contact Center division.



  • 24/7 customer service in multiple languages
  • Outgoing phonecalls
  • Video authentication/identification
  • Helpdesk/support
  • Fulfilling and setting SLA/KPI
  • Omni channel platform (tel, e-mail, chat, sms, web)
Communications agency
  • Strategic planning
  • Promotions, giveways/contests/raffles
  • DM, eDM campaigns
  • Creative planning
  • Social media duties/ public relations (PR)
  • Online marketing
CRM agency
  • Full CRM strategy planning and implementation
  • Marketing automatization
  • Customer retention and loyalty programs
  • Customer journey
Automotive division

Operation of CRM systems and processes, proactive aftersales, call center, software introduction and project management, organization of traning sessions in the CEE region

Bank / finance division

Video identification, 24/7- non stop phone and e-mail customer support, Debit/Credit card customer service, Fraud monitoring, data driven communication, lead management


0/24/7 helpdesk, troubleshooting support, ticketing system, escalating/connecting to competent departments.


Multilingual webshop with all-round customer support (phone, e-mail, chat, posmails)

Public utilities

24/7 non-stop customer service (billing and technical support)

Tobacco industry

Consumer service, dealer hotline, distributor communication, promotions, E-cigarette communication

Safety engineering area

24/7 remote monitoring and elevator technical support,alarming patrolling units, monitoring devices

Pharmaceuticaly industry, healthcare

Promotion, hotline, marketing/sales, incentives, thematic informative webpages, SMS information

Our clients

Client contact
Minutes spent in-line

Our team

Kovácsházy Dénes


Rosta Attila

Bussiness Development Manager

Csiki Adrienn

Manager Assistant

Gerosz Nikoletta

Account Manager

Bozsik Bendegúz

Team Leader

Molnár Bence

Team Leader


MULTICOM Contact Kft. - Budapest
Contact as - Get offer
required field
required field
required field
required field
required field
required field
Click to show on map